There are many instances when you would need to learn to think about how you would facilitate a difficult dialogue, which range from engaging in a sensitive topic with someone or a group, to talking about a subject or something outside of your identity or from engaging in a disagreement a colleague, a line manager or even worse, a customer or client. How you do this, either effectively or non-effectively is paramount to building healthy relationships in your teams and fostering positive self-well-being.
Given the current social and political climate, with conversations on anti-racism, gender inequality, disability awareness and culture wars, being able to facilitate a difficult conversation is going to be really important going forward. We know that for most of us, they’re not just called difficult for a reason, they can be very uncomfortable and make you go home, often replaying the conversation.
“What should or shouldn’t have I done?”
This session will help you too:
- Discuss how to facilitate difficult conversations, through interactive group discussion and activities
- Learn about effective and ineffective strategies for facilitating difficult dialogues
- Work through difficult everyday scenarios in relation to protected characteristics – (Institute specific)
- Learn about the role of the ego – letting go of your position
- Recognise defensiveness/Defensiveness and white fragility
- Challenge self-censorship and encourage self-confidence in asking the right questions
- What is appropriate and inappropriate behaviour in the working environment
- What are micro-aggressive behaviours