Continuing Professional
Development
Embracing true Equality, Diversity and Inclusion both as an individual and an organisation is a journey, not a certificate.
PILAA is a member of the Continuing Professional Development (CPD) Certification Service. We value that learning is an ongoing process, which is always in flux.
We offer accredited CPD courses on a range of EDI topics, as webinars or in-house training. Formal PILAA certification, with allocated CPD points, can be used in unison with any other CPD regulated course.
A range of our courses are CPD accredited, or you can collaborate with us to produce your own bespoke CPD course.
The Inclusive Welcome CPD
Taking you on a journey like no other, through learning and empowerment.
The Inclusive Welcome CPD training course gives you real-life insight into effectively delivering an inclusive welcome – a welcome that makes visitors feel included, irrespective of their background. An inclusive welcome is pivotal so that visitors have a positive experience and want to return.
This training will empower you and give you the tools to navigate and succeed in your role. From learning about how to recognise and mitigate unconscious bias, to tackling difficult visitor conversations, to learning about being resilient and developing a growth mindset whilst carrying out your role. This training will equip you with the key equality, diversity and inclusion tools, that are key to thriving in this sector.
Who is it for?
This course will benefit new applicants and current professionals looking to work in front of house roles in visitor attractions, museums and galleries.
This includes visitor experience roles, Visitor Assistants (Invigilators), Security, Volunteers, Managers, Information, Customer services teams.
How long is the training?
2hrs
How is the training to be delivered?
Online or face-to-face for your teams
What will I receive on completion?
You will be awarded a certificate accredited by The CPD Certification Service. Allocated CPD points can be used in unison with any other CPD regulated course.
Enquire now
For more information, upcoming course dates, to book as an individual or for your teams, please contact us on info@pilaa.co.uk or call +44 (0)207 632 7556.